Why can't i see my old account?

Daniboii08 · Apr 24, 2023

I have an old xbox account it's called . When i frist made it it had the wrong email and email that doesn't exist (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***)

I finally found out the password for that account i try to get to my xbox accout and it makes me make a new one. I try making the same one with the same user, but instead of getting my old Xbox account I somehow made 2 xbox accounts with the same name with a one non existant email. If you go to xbox and search you'll see two both are mine. The older on has a creeper profile pic and the newer one has a jaguar profile pic.

If you know how to fix this please help me i wany my account back.

:)

Geri M.

Hi Daniboii08,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Moderator

Microsoft Community

Geri M.

Hello Daniboii08,

We appreciate you for bringing this up to Xbox Community Forum.

We understand that you are having trouble with your two accounts.

To better assist you on this, we would like to ask more information about it.

Do you have access to both of the two accounts?
Which one would you like to retain?

To avoid encountering more issues in the future we would suggest maintaining only one account and better delete the other one. use this link to delete the one that you like to delete. Add or remove an Xbox profile | Xbox Support. You may also try to check this article for more guidance. duplicate xbox profiles - Microsoft Community.

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

M3tal Daz3

Every xbox account is associated with its own email and password. Unless you have changed the gtag associated with your old account I see no reason why you can't log in with it.

SUPERBLAZE1

well, i still don't see why i can't get to play a old game

voteDC

Please enlighten me as to why. I genuinely can't see why, since I am signed into my account, that I can't view messages from LIVE on here.

Why can't i see my old account?