Why cant I see my game after I redeemed the code for it?

Discus and support Why cant I see my game after I redeemed the code for it? in XBoX on Windows to solve the problem; After redeeming a code on the Xbox app, the game neither showed up in my install queue or my owned games. is their any solution?... Discussion in 'XBoX on Windows' started by Seth Wadsworth, Mar 11, 2023.

  1. Why cant I see my game after I redeemed the code for it?


    After redeeming a code on the Xbox app, the game neither showed up in my install queue or my owned games. is their any solution?

    :)
     
    Seth Wadsworth, Mar 11, 2023
    #1
  2. Francia J. Win User

    Why cant I see my game after I redeemed the code for it?

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    First, please sign in to https://account.microsoft.com/billing/orders, and make sure that it is showing from there as "completed" or "redeemed".

    Also, I would like to clarify, are you on PC or Xbox? What is the title of the game?
  3. GMS1stLDYCannon Win User

    Why cant i redeem codes?

    Hello,

    Have you tried to redeem on smart phone or computer https://account.microsoft.com/billing/redeem?refd=account.microsoft.com

    Go there and login with email/password. It will take you straight to the redeem page. See if that is able to help you out.
  4. Fatima_J Win User

    Why cant i redeem codes?

    Hi đź”° đź”°



    Thank you for posting to the Microsoft community.

    I'm sorry to hear that you're experiencing issues redeeming codes on the Microsoft Store. I'll be happy to assist you with this.



    Firstly, I would recommend that you try redeeming the code on a different device or browser to see if the issue persists. If the issue persists, please try the following steps:



    1. Clear the cache and cookies of your browser. This can be done by going to the settings of your browser and selecting "Clear browsing data."



    2. Check if there are any pending updates for the Microsoft Store app. If there are, please update the app and try redeeming the code again.



    3. Try resetting the Microsoft Store app. This can be done by going to the settings of your device, selecting "Apps & features," finding the Microsoft Store app, and selecting "Advanced options." From there, select "Reset" and try redeeming the code again.



    4. You may follow the steps given from this link : Microsoft Store doesn't open - Microsoft Support

    If none of the above steps work, please try contacting Xbox support directly for further assistance.

    Xbox Support



    I hope this helps resolve your issue. If you have any further questions or concerns, please don't hesitate to ask.



    We look forward to your response.



    Truly Yours,

    Fatima

    Microsoft Moderator
  5. Yvxce Win User

    Why cant i redeem codes?

    It's my xbox game pass minecraft 3 months free perk. It doesnt let me use it on microsoft.store or any other place.
  6. Fatima_J Win User

    Why cant i redeem codes?

    Hi



    Good day!

    Thank you for your response. , In this case, I would highly suggest to reach out our Live support team, there may be a technical issue that requires further investigation and since they do have more advance tools that can use in regards for your issue. I recommend contacting Xbox support for further assistance.

    You can find their contact information on the Microsoft support website.
    Xbox Support



    Thank you for understanding.



    Truly Yours,

    Fatima

    Microsoft Moderator
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Why cant I see my game after I redeemed the code for it?

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