Why can't I save my edited Avatar?

Keith Burlock · Dec 15, 2023

I have googled and tried every suggestion that I have read. Nothing seems to work. I always get the "something went wrong" error message. Has anybody figured this out? I have uninstalled and reinstalled the app. I have done a power cycle multiple times. I've done a hard reset. And nothing works.

:)

Sodangidni

Hello, Keith. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you check if you can save the edited avatar by doing the procedure on a Windows PC?

You can download the respective app from here:

Original avatars:
https://apps.microsoft.com/detail/9NBLGGGZ5QDQ?hl=en-US&gl=US
Xbox Avatar editor:
https://apps.microsoft.com/detail/9NBLGGH4V0R3?hl=en-US&gl=US

Please let me know if this helps, or if you encounter any difficulties.

Kind regards,

Arturo.

VelveTCowb0Y

Thank you for reviewing this post and unfortunately, from my perspective this issue is absolutely not resolved.

My current Gamerpic is set from my avatar. However, yesterday I made a number of purchases from the avatar store with the intent of changing this pic. Whilst the 'edit avatar' functionality appears intact, the 'Take a Phota'-> Capture -> Save as Gamerpic
process does not function for me at all despite the response to Save Gamerpic being 'Success! Your gamerpic's been saved.' This is the case whether my avatar is dressed in default clothing or that which I've purchased.

As I say, my experience is that this feature is broken and not resolved. If it can't be resolved, then I would like to pursue a refund for the avatar clothing items I've purchased that can't be applied to my Gamerpic.

Thank you.

Snowwika

I mentioned earlier that even with Silverlight installed, I still can't edit my avatar. I still get the "open the Games app to edit your avatar" screen.

ZX0814

Thank you all for the help, I have edit my avatar successfully. I can't edit avatar in
https://live.xbox.com/ms-MY/

but I can edit in

https://live.xbox.com/en-US/.

MAH LAZER

I was trying to create a new avatar to replace my old male one and every time I tried to edit my new avatar and the the store would try and update forever. I left it on all night and it still wouldn't finish.

So here's how I fixed it.

1) Disconnect your XB 360 from the internet. Make sure you can't connect to XB live.

2) Create a new avatar while offline and save it.

3) Reconnect to xbox live and try to edit your new avatar, it should update in less than 5 minutes.

Why can't I save my edited Avatar?