Why cant I redeem my Xbox product key?

Discus and support Why cant I redeem my Xbox product key? in XBoX on Windows to solve the problem; When i try to redeem it, it just says "Check the instructions that came with your code. You might need to redeem it on a different web page or device,... Discussion in 'XBoX on Windows' started by Liam Ottosson, Apr 2, 2024.

  1. Why cant I redeem my Xbox product key?


    When i try to redeem it, it just says "Check the instructions that came with your code. You might need to redeem it on a different web page or device, or you may be ineligible to redeem this code." I got the code from a twitch streamer. The code is [mod removed] and it is to a game called Stardew Valley.

    :)
     
    Liam Ottosson, Apr 2, 2024
    #1
  2. Darhyl Amizola Win User

    Why cant I redeem my Xbox product key?

    Hi Liam! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with redeeming your Xbox codes.

    Based on the error message you provided, it is possible that your Xbox product key is an Xbox subscription trial.

    This means that If you were previously or currently subscribed to Xbox Game Pass subscriptions, you will not be able to redeem the subscription trial code as this is for new game pass subscribers only.

    It's also possible that you are not eligible for the specific region. Your Xbox account region must match the Xbox codes region in order to redeem it successfully.

    I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this:

    https://support.xbox.com/en-US/contact-us/

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl
  3. BsM Wooh Da KiD Win User

    Beta Fall 2012 Help

    how do i redeem my product key
  4. BsM Wooh Da KiD Win User

    Beta Fall 2012 Help

    how do i redeem my product key
  5. Kusiag Win User

    GTA IV - STEAM, Games for Windows Live will not accept the key

    GTA IV sign-in on xbox for windows live doesn't recognize my product key,, so I entered it on the xbox.com redeem code page where it was recognized The game is still asking for my product key and not accepting it saying it's invalid, so I cannot proceed
    to game.
  6. IIII Modz IIII Win User

    help with 360 beta problems

    Hello there,

    You should contact Xbox support.

    If you have another account that redeemed the product key, that account will be able to access the forums.

    If you want to access it you should have redeemed the product key.

    Good luck!
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Why cant I redeem my Xbox product key?

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