Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

Discus and support Why can’t I purchase The Orange Box on the Xbox Live Marketplace? in XBoX Games and Apps to solve the problem; I looked up an old thread and it says you can purchase The Orange Box via this link:... Discussion in 'XBoX Games and Apps' started by Peaceful Sage, Dec 1, 2021.

  1. Why can’t I purchase The Orange Box on the Xbox Live Marketplace?


    I looked up an old thread and it says you can purchase The Orange Box via this link: https://marketplace.xbox.com/en-US/Product/The-Orange-Box/66acd000-77fe-1000-9115-d8024541080f

    However, when I try to buy it, I just get an infinite loading screen. Am I doing something wrong?

    Note: I have an Xbox Series X, not an Xbox 360. I also own Portal separately which may be a conflicting issue, I’m not sure.

    :)
     
    Peaceful Sage, Dec 1, 2021
    #1
  2. Peaceful Sage Win User

    Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

    Kindly use a browser on a PC, if you get the same message then you'll have to wait and try the purchase again after a day or 2
    Unfortunately I don’t have a pc. :( I’m on mobile.
  3. Jesse E' Win User

    Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

    Kindly use a browser on a PC, if you get the same message then you'll have to wait and try the purchase again after a day or 2
  4. Jesse E' Win User

    Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Try to perform the purchase via web on multiple browsers to see if that makes a difference. Owning Portal shouldn't necessarily affect the purchase.
  5. Samuel Gomes Win User

    Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

    It still does not work. Tried multiple times today from Edge (Windows 11 & XBox One X), Safari (iOS) & Firefox (Windows 11). It always throws the same error message:

    Sorry

    Your purchase cannot be completed at this time. Please try again.

    Microsoft, you guys need to fix this!
  6. castei Win User

    Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

    You can, it’s not straight forward:

    1) you need to use a desktop browser

    2) you need to make sure that the browser doesn’t block pop-ups for that site.

    3) the PayPal payment method is broken so ensure that you add a new payment of a credit/debit card

    4) change the country code in the url to get the right currency for you. For example swap en-US for en-GB if you are from the UK
Thema:

Why can’t I purchase The Orange Box on the Xbox Live Marketplace?

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