Why can’t I play the game I bought ?

You're welcome. I appreciate your time contacting us about the issue. Please let me know if you have any other concerns.

Yea but I have contacted Microsoft about the issue they are fixing it and in 24 hours I’ll get my results apparently it was a issue on their ends but weren’t aware till I contacted them should all be good thanks for your help it’s always great to have support, thank you.

Are you still getting prompted to purchase the game after reinstalling it?

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please check first if the status of the transaction for the game from this link is completed, https://account.microsoft.com/billing/orders.

If it says completed there, please try to uninstall and reinstall the game to see if that sorts out the issue.

Hi, Ethan!

Thank you for the update and I apologize for the inconvenience this has caused you.

Please make sure that the game is fully updated because patches are often released to address authentication issues and bugs. You can check for updates via your PS5’s Game Library.

And then check your internet connection for a spotty or unstable connection can trigger repeated login prompts. Verify that your PS5 is connected to a stable network.

If there's an issue with the network kindly restart your router or switch to a wired connection for a more stable and strong connection.

Next is within the game look for an option to sign out of your Microsoft account. Then fully close the game and restart your PS5.

Launch Forza Horizon 5 and sign back in with the Microsoft account that owns the game.

If the issue persist after performing the troubleshooting steps, kindly uninstall and then reinstall the game to help clear corrupted cache files or improper installations that causes the authentication loop. Before uninstalling the game, make sure to back up everything.

Thank you for your cooperation.