Why can’t I play the game I bought ?

Discus and support Why can’t I play the game I bought ? in XBoX Games and Apps to solve the problem; I jus bought a game for 70$(wild hearts) and I can’t play it when I try to download it says “buy to own” tried everything resetting my account deleted... Discussion in 'XBoX Games and Apps' started by DemonSoul1, Mar 11, 2023.

  1. DemonSoul1
    DemonSoul1 Guest

    Why can’t I play the game I bought ?


    I jus bought a game for 70$(wild hearts) and I can’t play it when I try to download it says “buy to own” tried everything resetting my account deleted the data of my Xbox deleting the game signing out of my other Xbox and friends Xbox I can’t even contact Xbox for help,they not available for webchat right now.Can anyone help me ? Please and thank you.

    :)
     
    DemonSoul1, Mar 11, 2023
    #1
  2. OpticRJames Win User

    Why can’t I play the game I bought ?

    You're welcome. I appreciate your time contacting us about the issue. Please let me know if you have any other concerns.
  3. DemonSoul1 Win User

    Why can’t I play the game I bought ?

    Yea but I have contacted Microsoft about the issue they are fixing it and in 24 hours I’ll get my results apparently it was a issue on their ends but weren’t aware till I contacted them should all be good thanks for your help it’s always great to have support, thank you.
  4. OpticRJames Win User

    Why can’t I play the game I bought ?

    Are you still getting prompted to purchase the game after reinstalling it?
  5. OpticRJames Win User

    Why can’t I play the game I bought ?

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please check first if the status of the transaction for the game from this link is completed, https://account.microsoft.com/billing/orders.

    If it says completed there, please try to uninstall and reinstall the game to see if that sorts out the issue.
  6. Farscape247 Win User

    Can’t play game I bought

    you pre ordered a game, which game, has the release date arrived for that game.
Thema:

Why can’t I play the game I bought ?

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