why cant i play on both the xbox and the pc with the same account

This shows that your activision account is logged into another Microsoft account, friend.

Only 1 activision account can be logged into 1 microsoft account.

Hi Derek,

Thanks for your reply.

I have had already contacted Activision and received this reply below, as you can see he seems to think I can play on both platforms and I did ask if that was possible as my first question and they said yes I then asked the same question I posted here and they reply as below

"Thank you for reaching out to Activision Player Support! My name is Eric, I understand that you wanted to purchase the game on your Xbox and inquire about the progression. I would love to clarify this for you.

Upon checking, your Xbox account is already linked to your Activision account. In regards to your question, you can still play the game and enjoy your recent progress even if you are playing on your Xbox account."

I then received this reply

Thank you for your response. I won't recommend making a new Activision account if that is what you wish for because all of your progress stays on your original Activision account.

Since your Battlenet and Xbox accounts are already linked to your current Activision account, you can enjoy your progress even if you are using any platform that you wish for if you purchase the game again on your Xbox.

So I still dont have an answer to my issue?

Regards

Bryan

Hello Derek,

The game on Xbox asks me to login with my activision account and I only have one email and pass for activision so I cant login with anythng else, so what am I to do now?

Regards

Bryan

You can access the game on the console, just using the same account that you play on the PC too, friend.

This is possible, as long as it really is the same microsoft account on the PC and on the console

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Bryan, your Activision account may be logged into only 1 Microsoft account of yours.

As you already play the game on the PC, you will only be able to access the game with this account, and it is not possible to connect another account.

If you still want to unlink this account, you can contact activision and ask them to manage this link with the account.

I remain at your disposal if you have any further questions.