Why can’t I play MW2 on Xbox one even though I have the game?

Hi,Adam! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Can you check the status of your order here?

https://account.microsoft.com/billing/orders

If everything is right then your profile might be glitch and will need to have it cache deleted.

Delete account Cache

Remove Account:

1. Press the Xbox button.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then Remove.

4. Close.

Power Cycle:

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:

1. Press the Xbox button.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email Address and the Password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, try to play the game again.

I see, can you please try and clear your Mac address Adam?

Hi,Adam! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Can you check the status of your order here?

https://account.microsoft.com/billing/orders

If everything is right then your profile might be glitch and will need to have it cache deleted.

Delete account Cache

Remove Account:
1. Press the Xbox button.
2. Select System > Settings > Account > Remove accounts.
3. Select the account that you want to remove, and then Remove.
4. Close.

Power Cycle:
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:
1. Press the Xbox button.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
3. Enter the Email Address and the Password.
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, try to play the game again.

Hello this hasn’t worked.

I have just played a few games but i liked the guitar one, can’t really say why though.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

First, please check the status of the game by signing in to http://account.microsoft.com/billing/orders.

If it’s declined status, it means that Microsoft was not able to get the charge for the game and you may need to purchase the game. For your reference, you can check this link: https://support.xbox.com/en-US/help/subscriptio...