why cant i play minecraft for windows?

Hi,

Can you send a screenshot of the error message?

Having same problem I own Minecraft for years now, and now all of a sudden it tells me I need to purchase it before I can play it. This is all over the internet right now I see class action lawsuit coming. Sign me up

I waited untill tomorrow to install and it worked thank you for your help.

Hello Kind574cloud,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having difficulties installing Minecraft. Let me see how I can assist you with this concern.



We will first do our research so we can give you concrete answers about what is causing the problem.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• What troubleshooting steps have you done?
  
• Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What are the device specs, make and model?
  
• Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Troubleshoot issues with the Xbox app for Windows

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Check your network connection:

1. Select the Windows button on your device or keyboard, or you can select the Windows icon in the lower-left corner of the main screen.
   
2. Select Settings > Gaming, and then select Xbox Networking.
   
3. Under Xbox Live multiplayer, make sure Internet connection says Connected.
   

If your network doesn’t appear as Connected, or if you're having connectivity problems, select Fix It and follow the troubleshooting instructions.



Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello Kind574cloud,

We are glad to know that everything is working now and thank you for sharing how you fix the issue. This will be helpful with the rest of the community.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

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