why can’t i play black ops 3?

Hi, Gilbert! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Just as a heads up, we are currently receiving multiple reports regarding this particular game compatibility issue, however, no official announcements have been made by Microsoft .In the meantime we can just perform troubleshooting steps.

Let´s try deleting the account´s cache first

Delete account Cache

Remove Account:
1. Press the Xbox button.
2. Select System > Settings > Account > Remove accounts.
3. Select the account that you want to remove, and then Remove.
4. Close.

Power Cycle:
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:
1. Press the Xbox button.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
3. Enter the Email Address and the Password.
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, check the store again

ITS GETTING OLD TRYING TO PLAY BLACK OPS 3 TAKES 15 TO 30 MIN TO PLAY A MATCH WITH MY SON THEN WE GET KICK , FIX THE GAME SOME PEOPLE CANT AFFORD THE XBOX ONE , WE CAN PLAY ALL THE OTHER BLACK OPS , WHY WE CANT PLAY THIS ONE ? I HAVE A XBOX ONE NEVER GET
KICK FROM IT WHEN PLAYING BLACK OPS 3 ,

Hello GP__,

Thank you for posting in Microsoft Community.



We understand that you are trying to play Call of Duty Black Ops III and is unable to because of the installation issue and error code 0x803f8001. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Since you are installing a game on Xbox One S, we would like to let you know that only digital purchases will work on Xbox One S All Digital Edition and Xbox Series S. That means your disk version of Call of Duty Black Ops III will not work to your console unless you have a digital license of the game.

Should you have Xbox console with disc drive you may use the disk game as you will have to insert your disk game to the console to install update of the game.

As per support article: Error 0x803F8001 occurs when you launch an Xbox game or app | Xbox Support, your disk is required to install or launch the game. The other solution is to make sure that the game is still available through game pass subscription. If a game is no longer on the list, then you can no longer play it with your subscription.

Additionally, try to check if the Blue-ray player app has been installed and see if you can clearing the local saved games and reinstallation of the game could help: Troubleshoot Xbox disc game installation | Xbox Support



We hope that answer your questions. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello ,

Thank you for posting in Microsoft Community.



We understand that you are trying to play Call of Duty Black Ops III and is unable to because of the installation issue and error code 0x803f8001. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Since you are installing a game on Xbox One S, we would like to let you know that only digital purchases will work on Xbox One S All Digital Edition and Xbox Series S. That means your disk version of Call of Duty Black Ops III will not work to your console unless you have a digital license of the game.

Should you have Xbox console with disc drive you may use the disk game as you will have to insert your disk game to the console to install update of the game.

As per support article: Error 0x803F8001 occurs when you launch an Xbox game or app | Xbox Support, your disk is required to install or launch the game. The other solution is to make sure that the game is still available through game pass subscription. If a game is no longer on the list, then you can no longer play it with your subscription.

Additionally, try to check if the Blue-ray player app has been installed and see if you can clearing the local saved games and reinstallation of the game could help: Troubleshoot Xbox disc game installation | Xbox Support



We hope that answer your questions. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Kathy A.

Microsoft Community Moderator

I don’t have an All-Digital Xbox One S, I own the normal version, i also bought this game back in 2017-2018 and played it a lot, I didn’t get it off of game-pass.

I own the 80 dollar “Zombie Chronicles” disk version of the game, so I’m really not interested in spending another 80 dollars just so i can play my already installed game.

It’s also telling me to update the game, which i personally think is what makes it fail, since I don’t have the game installed, there’s really no game to update.

I also can’t go to the “delete all cache alternative because I lost my USB with my Xbox progress a week ago and the console is the only thing with my progress left (It’s probably around 2 years worth of progress).

Same thing with me but I did it with the nuketown map for Black Ops 3. Why do I have to login in so the child account can play the map?