Why can’t I login to my Microsoft Account on Minecraft on my Switch?

Hello! I am able to log into my Minecraft account online.

Hello Gracie Annin,



Greetings!



Thank you for posting in Microsoft Community.



It appears that you are having issue signing in your Microsoft account to play Minecraft in your Switch device. Let us check and see on what we can do to help resolve your concern in a timely manner.

If we may ask, are you able to sign in your Microsoft account to play Minecraft in other devices? To help us identify if the problem is related to your Microsoft account, try signing in your Microsoft account to Minecraft website and see if you are getting an error. Sign in your account here: Sign in | Minecraft

Additionally, we have found an official article that suggests what to do when getting a drowned error message. Here are the steps suggested:



..

You can find the article through this link: Error Code Troubleshooting | Minecraft Help

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Gracie Annin,

Thank you for getting back with the thread and providing us additional information.

It appears that the issue is in your Switch device not on your Minecraft account. You can try the recommended step provided by the game support team like resetting your device. If the issue persists, you can reach out the dedicated support team for the device or the game support team. We will help you how to get there.

You find the link of Nintendo customer support from this article: Nintendo Switch Technical Support FAQ | Minecraft Help

Additionally, you can contact Minecraft support and submit a ticket by following these steps:

• Go to this link: Contact Us | Minecraft Help
  
• fill out the form by providing the needed information.
  
• then click Submit.
  

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Hi Georges,

thank you for your answer. I disagree. The problem is with a Microsoft account within minecraft. The issue is definitely with Microsoft.

In Minecraft on switch there is a button to logout from Minecraft. When you login again, the authentication of the first Microsoft account which was logged into is prompted. There is no possibility to change the Microsoft account.

There is an additional button "Delete Microsoft account login data". If this is pressed you are asked, if you are sure. If you press yes, nothing happens. Nothing has changed with login either.

Can you help us, please?

Issue is, I connected the Switch Minecraft version with my adult Microsoft account. Now my son is old enough and I want, that he logs into the switch with his own account. But I cannot change the Microsoft login account of switch minecraft. :-(

Best

Mathias

I can’t believe this hasn’t been fixed yet. Just downloaded minecraft for my sister and created a microsoft account for her. The app keeps crashing. It can’t login to her account and crashes during log in. When I skip login it crashes in settings.

I can’t believe the state this app is in... I don’t remember Minecraft being this unstable before it was under microsoft. There are reports from october and here I am months later still having the same problem...

Latest ios version, latest minecraft version. The game is unplayable. Can’t believe you are asking money for this...

Game only works with wifi turned off.