Why can’t I install the purchased DLC?

KDonlineX · Jan 2, 2020

Hello. I’ve purchased Destiny 2’s Forsaken & Shadowkeep and I don’t seem to be able to install them? when I view them on the Store it shows me ‘Buy’. Where can I download them exactly?!

:)

KDonlineX

Thank you for your reply. I did as you described, signed in again and I still don’t see anything in ‘Ready to Install’ section, or even in the game’s Manage add-ons.

And yes, the DLCs are showing in the purchased section in my billing history.

What does this mean?

NaZoooom

Hi KDonlineX,

Sorry to hear you are having issues, but follow these steps (in order) and hope it will solve the issue:

1. Check your Check your Xbox purchase history to make sure it has gone through and shows as a purchase.

2. Remove all your profiles on the Xbox One

3. Power cycle/reset your console

4. Add your main profile first and sign in.

5. Look for add ons in the My Games & Apps section to see if they appear and show as ready to install. Check out the Find your
games and add-ons on Xbox One support page.

Hope this helps/works and let us know how you get on

The Winter King

Hey Mister Beep, Why can't we purchase and install the new DLC?

Brookejoanne

Ok, but why can’t I even install it then?

Brendan Bennett

It became available to install on June 19, but it won't be released to play until July 19.

I am having an issue aswell I have the game update + dlc installed and I still can’t launch the hot wheels expedition to start the dlc it’s asking me to install a already installed dlc pack while saying I don’t have it installed.

Why can’t I install the purchased DLC?