Why can't I install the games I own?

Discus and support Why can't I install the games I own? in XBoX Games and Apps to solve the problem; I own the games Mortal Kombat XL and NBA 2k16 and I've been playing those for centuries. I just reset my console to factory defaults and now I can't... Discussion in 'XBoX Games and Apps' started by iamonie27, Jun 14, 2016.

  1. iamonie27
    iamonie27 Guest

    Why can't I install the games I own?


    I own the games Mortal Kombat XL and NBA 2k16 and I've been playing those for centuries. I just reset my console to factory defaults and now I can't reinstall the games. It's asking me to purchase them from the store. What happened?

    :)
     
    iamonie27, Jun 14, 2016
    #1
  2. Why I can't buy the game?

    I tried to buy the game, but I can't even find the game anymore. Why? Is it excluded from Live?

    Please I need an answer
     
    SpentGymnast57, Jun 14, 2016
    #2
  3. DreadGrrl
    DreadGrrl Guest
    Why can't I purchase games?

    What specific games, and from what store (Microsoft or Xbox, website or console)?
     
    DreadGrrl, Jun 14, 2016
    #3
  4. Why can't I install the games I own?

    First off, you need to make sure you're signed in using the correct Xbox Live account. Double check on the gamertag that appears on the upper left part of your screen. If you have the correct Xbox Live Account signed in, make sure that you purchased those
    games using that account. If you have a game disc, make sure it's inserted first before installing. Though at this point, I would be inclined to think that you might have played those games on a Home Console setting which is why you're unable to install those
    games after resetting your console.
     
    Jo Mari GianGuintu, Jun 14, 2016
    #4
  5. iamonie27
    iamonie27 Guest
    Hey man, it worked! Thanks!
     
    iamonie27, Nov 2, 2018
    #5
  6. Darhyl Amizola Win User

    Why can't I install the game I own?

    Hi there! I'm more than happy to help you!

    If I may ask, have you tried to install other owned digital games to see if it works?

    Kindly try to perform the following workarounds:

    1. Sign in with the correct account.

    Make sure you’re connected to Xbox and signed in with the profile that originally purchased the content.

    2. Check the space on your hard drive.

    View your notifications on your Xbox console to make sure you have enough space on your hard drive to install the content. Here’s how:

    Press the Xbox button  to open the guide, and then select the Notifications icon.
    See if there are any notifications about low or unavailable hard drive space. Xbox alerts you when you’re running low.

    If there’s a notification about low hard drive space, you’ll have to either delete content to free up space or add an external drive.

    3. Check for a system update.

    To see if there’s an update available:

    Press the Xbox button  to open the guide.
    Select Profile & system > Settings > System > Updates.
    If there are any updates, they’ll appear in the left menu. If not, you'll see "No console update available."

    4. Remove, Power cycle, and Re-add your Xbox account:

    Please remove your Microsoft account from your console > restart your console > re-add your Microsoft account > then check to see if it works here's how to remove your account:

    1.Press the Xbox button  to open the guide.
    2.Select Profile & system > Settings > Account > Remove accounts.
    3.Select the account that you want to remove, and then select Remove to confirm.

    Then restart your console and proceed with re-adding your account. You've got nothing to worry as this will not delete your saved data progress.
    ​​​​
    Once you're done, try to reinstall the game Tom Clancy's Rainbow Six Siege.

    You may also check this link for reference:

    https://support.xbox.com/en-US/help...game-or-app-installation-problems-on-xbox-one

    Please take your time and let me know if it works.

    Best Regards,
    Darhyl
  7. Nkosana23 Win User

    Can't install game I own

    Hi. My name is Brilliant and I am happy to assist you today.

    Here are a few things to check:
    - Check that you didn't hit your Windows device limit.
    - Check that your internet is properly connected.
    - Check that the Xbox network isn't down.
    - Check that your storage device isn't full.
    - Check that your Xbox games are installed on the correct drive.

    Here are a few troubleshooting tips you can try:
    - Restart your device.
    - Update Windows.
    - Update device drivers.
    - Update the Xbox and Gaming Services apps.
    - Sign in to the Xbox App and the Store using the same account.
    - Remove and reinstall Gaming Services.
    - Get additional PC installation help.

    For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

    I hope this helps resolve your query. Happy Gaming.
  8. {Parity} Win User

    Why Can't I Review games That I Own?

    You should contact support directly to find out what is going on with your account. https://support.xbox.com/en-US/contact-us

    Hope this helps. Good Luck.
  9. whatsAmada Win User

    Why Can't I Review games That I Own?

    I think you can only review games that you have purchased (I know you bought them) but it needs to say purchased in the store. Its like they need to verify that you bought it so the digital purchases from the store allow the review
    option.
  10. xFR3AKonaL3ASHx Win User

    Why Can't I Review games That I Own?

    Hello! If you click on the view button on the game when it’s highlighted in your games, then go to game hub and you should be able to review there.
Thema:

Why can't I install the games I own?

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