Why can’t I install cod bo2 on my Xbox 1 and series s

I see. To verify the ownership of the game from your account, please review your order history https://account.microsoft.com/billing/orders. Please look for the game if you could find it and says completed. If it's not there, possible that it was purchased using your other account.

Well did you buy the console used ?

Then if so it would be attached to the account that bought it not the console

If it was installed from.disk ir won't work.without the disk

Series s consoles are only digital

And with disk games your disk is your license

Hi there!

The game is a backward compatible game. You should be able to play it on your console.

Are you trying to download/install the game digitally or do you have a disc there?

What error message are you getting there exactly?

I trying with digital because I have a digital series s but I’m not getting any error messages it just says I have to buy it again I think I attached proof on my last but if you still need proof I can send a pic of it on my 360

So I had a series s before this series x and I could’ve sworn whenever a game was opened it would automatically show I’m quick resume and it’s not doing that on my series x I can’t pin any games except cod vanguard