Why can't I go online after paying twice for 1 month

Discus and support Why can't I go online after paying twice for 1 month in XBoX Accessibility to solve the problem; I've paid twice for this month my subscription didn't expire, and I still can't connect online. It tells me contact support, I have been doing this for... Discussion in 'XBoX Accessibility' started by sabrina dabney-fields, Apr 17, 2024.

  1. Why can't I go online after paying twice for 1 month


    I've paid twice for this month my subscription didn't expire, and I still can't connect online. It tells me contact support, I have been doing this for seven days

    :)
     
    sabrina dabney-fields, Apr 17, 2024
    #1
  2. Rodrigo Oliver Win User

    Why can't I go online after paying twice for 1 month

    Hi Sabrina, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Which device you are using to play?

    Please, check your subscription page and check the status:

    https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

    Then, check your transaction history and make sure it was completed.

    Please, follow these steps:

    Sign in to account.microsoft.com.

    Select Payment & billing > Order history.

    Order history

    Have you tried to contact support?
  3. StuartATrueRed Win User

    Xbox Live Multiplayer

    When you create a new gamertag on your console you can get 1 month free. After that month you have to pay to play online.
  4. Nursemorph Win User

    game pass

    but wont i be paying twice i already pay £10.99 per month then when i get all access i pay £28.99 a month
    You won't pay twice. What will happen is that, when you get the console, you will activate the 24 months of Game Pass (whilst you pay for it monthly, the entire 24 months is added to your account as soon as you go through the initial console setup)....you then won't make your regular, current payment until after that 24 months.

    In my case: I was subscribed to Game Pass Ultimate when I bought my Series X via All Access last May. My account now shows that my next Game Pass payment will be July 2023.
  5. willardnigma Win User

    GFWL Client Error - "There was an error retrieving your purchase history"

    Going on for months and still can't access my games. How would I go about getting a refund? smallflacid wouldn't let me wait months to pay, so why should I wait to play?
  6. Smwutches Win User

    Xbox conversion of 12 months gold membership to 12 months game pass

    The 12 months of gold will be upgraded to Ultimate so you will have 12 months plus the amount of Ultimate you purchase (I can't remember if it's 1 month or 3 months), so if it is 1 month, you would have 13 months total of Ultimate. After that, you won't
    have to pay the £10.99 a month until the 13 months end.
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Why can't I go online after paying twice for 1 month

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