Why can't I go online after paying twice for 1 month

Hi Sabrina, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Which device you are using to play?

Please, check your subscription page and check the status:

https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

Then, check your transaction history and make sure it was completed.

Please, follow these steps:

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

Order history

Have you tried to contact support?

When you create a new gamertag on your console you can get 1 month free. After that month you have to pay to play online.

but wont i be paying twice i already pay £10.99 per month then when i get all access i pay £28.99 a month

You won't pay twice. What will happen is that, when you get the console, you will activate the 24 months of Game Pass (whilst you pay for it monthly, the entire 24 months is added to your account as soon as you go through the initial console setup)....you then won't make your regular, current payment until after that 24 months.

In my case: I was subscribed to Game Pass Ultimate when I bought my Series X via All Access last May. My account now shows that my next Game Pass payment will be July 2023.

Going on for months and still can't access my games. How would I go about getting a refund? smallflacid wouldn't let me wait months to pay, so why should I wait to play?

The 12 months of gold will be upgraded to Ultimate so you will have 12 months plus the amount of Ultimate you purchase (I can't remember if it's 1 month or 3 months), so if it is 1 month, you would have 13 months total of Ultimate. After that, you won't
have to pay the £10.99 a month until the 13 months end.