Why can’t I get my V-bucks gift card to redeem?

I need help redeeming a V. bucks gift card

I've tried it and if you have money on the gift card and it is redeemed on your account you can by V-bucks on Fortnite and get the V-bucks right away.

Hi, FinGill my name is Jose, and I would be happy to help.

To buy V-Bucks, you can follow these steps:

Purchase V-Bucks from the Fortnite store or a trusted retailer.

When you complete your purchase, you will receive a gift card code.

Give the gift card code to your friend.

Your friend will be able to redeem the gift card code in the Fortnite store. Once you redeem the code, the V-Bucks will be added to your Fortnite account.

I hope this information is useful to you and you can give the V-bucks to your friend.

Sincerely
Jose.

Hi Wil, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

After redeeming the code, did you launch the game on an Xbox Console or Cloud?

Please, try it if you haven't.

https://www.xbox.com/play/games/banjo-kazooie/BSJG7TTSWVJ2

In case it still does not work, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

If you don't find it, you can still contact support, but having the order number will help with your chat with support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hi Conor! This is possible. You can redeem an Xbox Gift Card, and then use that gift card's value to purchase V-Bucks in-game.