Why can’t i get into my microsoft account?

Hi donovan,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised, here are all the available resources that can help you with your situation. Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account-specific inquiry, please reach out to Microsoft support:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Regards,

Alvaro

I’ve done that still nothing I call Microsoft they say my accounts suspended and they can’t see why. I’ve tired so much nothing I can’t get of hold of the enforcement any way.

Why can’t they be paid with a microsoft account balance

Mine doesn’t even tell me a date mine just says I’m suspended but I can’t see why and I also can’t see when I’ll get my account back it’s ridiculous

Hello DaeXVII,

We appreciate for your response.

What we can try to suggest you now is to fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Follow the steps on this link. Recover your Microsoft account using the Online Validation - Microsoft Community.

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.

If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?

Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.

When you get to a question that lets you “add more," fill in as much information as you are able.

Email subject lines need to be exact.

We also highly recommend you visit these articles:

Help with the Microsoft account recovery form

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community