Why can’t I get into my main account

Hello DaeXVII,

We appreciate for your response.

What we can try to suggest you now is to fill up the ACSR form and make sure you provide an alternate email address when you fill up the ACSR form so that the team can communicate with you. Follow the steps on this link. Recover your Microsoft account using the Online Validation - Microsoft Community.

The more information you can include in the form, the better the chance you’ll have of regaining access to your account. Answer as many questions as you can as thoroughly as possible. If you’re not sure, guessing is ok - wrong answers don’t count against you.



When you enter your email address, keep in mind that some domains may be country specific such as @outlook.co.uk.

If you’ve had your account for several years, the details on file may not match your current situation, so think about what you may have entered when you first signed up. Is it possible that you moved or changed your name?

Think about passwords that you use on other accounts that you may have used here. This is another place where a good guess can pay off.

When you get to a question that lets you “add more," fill in as much information as you are able.

Email subject lines need to be exact.

We also highly recommend you visit these articles:

Help with the Microsoft account recovery form

How to recover a hacked or compromised Microsoft account

When you can't sign in to your Microsoft account

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I couldn’t use that because i have on 2 step and authenticator

When you first setup 2 step verification with the authenticator it would have given you a backup code for this very sort of situation.

Did you not save those backup codes? If not then unfortunately you might be out of luck.

Hello DaeXVII,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Kind regards,



Xbox Forum Moderator

Microsoft Community

No I didn’t know I would have to use it

Im afraid you may be out of luck then unfortunately if you didnt save that.

I couldn’t use that because i have on 2 step and authenticator