Why can't I get in to my xbox

Hello Robert A,

I’m Gunasekar and I will be happy to help you out with your question.

If the notification contains the word "sensitive" and not "sensitive," you likely have spyware or a hijacked browser.

a. Could you please provide us with a full screenshot of the installation message for our reference? Please click on Use rich formatting to insert a screenshot and select the Insert Image icon.

Try the Following Tip below and let us know the Outcome.

Reset your Xbox to factory settings only by deleting your account. Without deleting games and applications. This workaround will remove this issue.

Go to Settings> Account> Delete accounts.

The security check - It's just Microsoft wanting to confirm it's "you". Users can check for attempted access in their Microsoft account security settings - https://account.microsoft.com/security

You can make sure the account details are validated to prevent this from happening in the future.

Once clicking the below link this will ask you to validate your mobile number.

https://account.live.com/reputationcheck

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,

Gunasekar N

Hello!

I'm a Independent Advisor. I will be glad to help you.

Check that you have a billing address set up at the following link

https://account.microsoft.com/billing/addresses

If everything is in order, try to make your change via this link

https://social.xbox.com/changegamertag

Try different browsers and different devices, you can also try in incognito/in-private browser mode.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi Kaurtiii. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. Refunds are subject to Microsoft's terms of service, which you agreed to when creating your Microsoft account.

In cases where a 3rd party account is banned, this does not affect your refund eligibility. Purchases that are older than 14 days and have already been redeemed and used in-game cannot be refunded.

While I understand how frustrating this must be, please note that your posts are subject to Microsoft's code of conduct, and we will not tolerate abusive behaviour on this forum.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Thanks,
Kyle

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

As per checking “ Number and content of Perks vary by region, platform, and over time, and must be redeemed by stated timeframe. Age restrictions apply.”

For your reference, you can check this link: https://www.xbox.com/en-US/xbox-game-pass/perks

Hello, Karam. I’m Arturo, another community user, and I’ll be glad to provide assistance with your inquiry today.

IMPORTANT: Refrain from sharing personal information, including email addresses, gamertags, transaction IDs, order numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, when Microsoft approves a refund for something purchased on the Microsoft Store, they usually send the money to the bank in 3-5 business days in case you paid part of this purchase with a debit/credit card.

If you purchased the game or partially paid for it with Microsoft balance, the balance should appear in a few hours.

However, sometimes the balance takes more to appear, and your financial institution could take more days or until the end of the billing cycle to reflect the refund on our card.
If your refund was approved recently, now it’s just a matter of time.

Let me know if you have any other inquiry.

Regards,

Arturo.