Why can't I get back in :(((((((((((((

Hi, Idk18077! I'm sorry to hear you're having logging in to your account. No worries, I'm happy to assist you with this today.

Can you please login to account.microsoft.com and xbox.com

Check if you can login without issues.

Let me know how it goes. I'll wait for your reply.

Thank you!

Same problem. I wonder why we can't get an answer. About to switch back to Rdio.

Hi HARKARAN! My name is Ricardo an independent advisor ready to help you with this situation!

You can only have 2 accounts on the same email if you are talking about 2 different Minecraft editions, but if you are referring to the same Minecraft editions, and you are being logged into a different account and not the one that have the game purchased, is because you are using a different email account or not using Microsoft login option

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I am very sorry to hear about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are only indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

https://support.microsoft.com/account-billing/h...

Apart from this procedure, unfortunately, there is no other way as no agent can provide information in this regard.

Please note that this is only a public forum. I will respond as soon as possible, apologizing in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not an employee of Microsoft.

Kind regards.

This is a screenshot of what it is saying.