Why can't I get a refund on a game that I purchased that doesn't work. I selected that ot...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but just a friendly reminder that for refund concerns there is a dedicated team that handles them which is the refund team. There is no direct contact with them, only by submitting a refund request and by replying to their email (refund request confirmation and refund decision). To help you, I would recommend replying to their email.

Hi Μdreamµ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You may be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

Please, follow these steps:

Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.

https://account.microsoft.com/services/?ref=SXC-Cancel

Find your subscription and select Manage.

Note that if you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won’t be charged after this date. You can continue to use the subscription’s benefits until it expires.

Select Cancel subscription and follow the instructions.

Note that if you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.

Just bought the game three hours ago. Would never of purchased had I know this was an issue. Tried to get a refund from tech support so I could go purchase the physical copy and they said all refunds were paused at the moment. Okay if I go to a store and
buy something and I get home and it doesn't work I take it back and get a refund or get a new item. Why are digital downloads any different?

I also would like to add one detail. In my account purchase history, it doesn't show anything, as in the purchase didn't happen, that's why I can't refund it on my own.

What's worse is that support makes a joke out of the customer. They said I used the product and therefore I can't return it. Icanteven play the game!

Once you redeemed the gift that is what makes it considered "used"