Why can't I get a refund on a game I downloaded today?

Discus and support Why can't I get a refund on a game I downloaded today? in XBoX Games and Apps to solve the problem; I just downloaded tekken 7 todat which wasn't the game I wanted but I decided to test the game out and I wanted a refund but it was saying I cannot... Discussion in 'XBoX Games and Apps' started by ⚜Revive⚜ ��, Nov 16, 2022.

  1. Why can't I get a refund on a game I downloaded today?


    I just downloaded tekken 7 todat which wasn't the game I wanted but I decided to test the game out and I wanted a refund but it was saying I cannot refund a game that was in use. But a while ago I could refund battlefield new game that I used.

    :)
     
    ⚜Revive⚜ ��, Nov 16, 2022
    #1
  2. ⚜Revive⚜ �� Win User

    Why can't I get a refund on a game I downloaded today?

    Wht I meant by in use was that it said I already put in enough time I'm the game so now I can't refund
  3. SwordofWhedon Win User

    Why can't I get a refund on a game I downloaded today?

    Most likely game is still running on your Xbox when you put it in the standby mode. Go to the game icon, press, the start button, and go to quit
  4. Rodrigo Oliver Win User

    Why can't I get a refund?

    Hi Μdreamµ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    You may be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

    Please, follow these steps:

    Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.

    https://account.microsoft.com/services/?ref=SXC-Cancel

    Find your subscription and select Manage.

    Note that if you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won’t be charged after this date. You can continue to use the subscription’s benefits until it expires.

    Select Cancel subscription and follow the instructions.

    Note that if you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.
  5. KindGryphon Win User

    Why can't I get a refund on a game I or the receiver can't play?

    What's worse is that support makes a joke out of the customer. They said I used the product and therefore I can't return it. Icanteven play the game!
    Once you redeemed the gift that is what makes it considered "used"
  6. ngocphi Win User

    Why can't I get a refund on a game I or the receiver can't play?

    Yes once redeemed you can't refund a prepaid code once you redeem it this is regardless of physical or digital

    Fyi master chief collection titles are play anywhere which means you must.have the system specs for them
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Why can't I get a refund on a game I downloaded today?

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