Why can’t I find the tab to redeem digital direct offers?

If neither of these two options are available then you will need to contact Xbox Support directly.

Please follow this link to the Digital Direct support page, look to the right hand side and click on the greed 'Contact us' button.

This will allow you to Request a call, chat and more.

Hi Santiago F,

thank you for getting in touch today. My name is Rob, I am an independent advisor and I’d be more than happy to help you.

Please give me a few moments while I review your query

I already said in the first question that the first option you gave me doesn’t appear. The second doesn’t come up either, all I see in “full library” air the Xbox game pass games and stuff like that

To claim the bundle offer, try both of these options:

Select Settings > Account > Included with this Xbox to see an overview of and redemption status of any Digital Direct offers included with your console.

or

Press the Xbox button to open the guide, and then select My games & apps > See all > Full Library, and then look under Available offers to see your offers.

Thank you for allowing me to assist you today. If you could let me know if we have answered your questions or if there is anything else we can assist you with?

Hi Kevin,

Thanks for reaching out to the forums! Have you been able to retrieve your codes for your bindle purchase? If not, please click the following link for directions on how to redeem codes from digital bundles. Find and redeem your Digital Direct offers | Xbox Support