Why can't I edit my online safety settings even though I think I'm not in a family group?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

This may mean that the system detects that you’re a child account. If you’re still a minor, please ask an adult to add you as a member by signing in to https://account.microsoft.com/family.

Once you’ve been added as a member they will then sign in to https://account.xbox.com/settings to manage your online safety settings.

I'm having the same exact problem and this link directs me to here:

https://support.xbox.com/en-GB/help/family-online-safety/online-safety/manage-app-privacy-settings-xbox-one

I did not create a family group and I'm not a member of any but it still behaves like I am and I can't find how to leave the Family group that I didn't create it's extremely annoying

The website doesn't allow me to access the privacy page. It keeps redirecting me to this page: Why can’t I change my privacy settings? | Xbox Support

I even removed myself from the family group and got a confirming email.

We understand that you are having trouble changing your privacy settings on your account because it says that it is a child account in a family group, even though you are not in a family group. I apologize for any inconvenience this may have caused you.



To resolve this issue, you will need to remove yourself from the family group. Here are the steps to do so:



1. Go to account.microsoft.com and sign in with your Microsoft account.



2. Click on the "Family" tab.



3. If you see a message that says "You're not in a family yet," then you can skip to step 6.



4. If you see a family group listed, click on it.



5. Click on "Remove from family" at the bottom of the page.



6. Once you have confirmed that you want to leave the family group, you should be able to change your privacy settings without any issues.



NOTE: An organizer in an Xbox family group can manage settings for members who are in the family group. Kids can only see (and not manage) their own settings.

Learn more: Manage Xbox online safety and privacy settings | Xbox Support

Thank you,

Microsoft Community Moderator

Hi Malcolm! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Please be advised that even if you had an option to change your date of birth on your account, the system will always recognize the date of birth you entered when you first created your account. It is because of our account safety and security. Since you're still underage, it really requires a family group where only your parent/adult or organizer of the family group can change or edit your privacy settings.

Learn more here:
https://support.xbox.com/en-US/help/family-onli...

https://support.microsoft.com/en-us/account-bil...