Why cant I download the Movies and TV app it does not work

Hi. My name is Brilliant and I am happy to assist you today.

Here are a few tips you can try to troubleshoot your Movies and TV app:
1. Upgrade to the latest software version of Xbox.
2. Remove duplicate versions of Movies and TV.
3. Test the Xbox network.
4. Uninstall and reinstall the app.
5. Delete your profile and download it again.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/apps-help/troubleshoot-movies-and-tv-on-xbox-one

I hope this helps resolve your issue.

Looks like app "Movie and TV" doe not support DTS and Atmos.

In games it works.

Sad that not a cheap box cant do this and now I have to buy media player.

What a disappointment.

Same issue for me and the same code. No matter what app i try downloading. Just purchased a movie on xbox but cant download “movies and tv” app so i cant even watch what i paid money for. Im running on an xbox one x. I did all the trouble shooting steps,
even multiple reboots and a soft reset. Not a single thing works and everytime i try to download it says “sorry,looks like our service isnt working right now”

There is a massive problem with this xbox....again. I have 30mbps- even when i had 20mbps my netflix app downloaded directly on my tv showed snd played 4K material. I now have 30mbps. My netflix app on my way v still plays all the 4K uhd material but
this supposed advanced xbox only plays 1080p. I callee support and they said u need a min of 30mbps-so im sure my download speed dluctuates but why my 2 year old 4K tv can stream all the uhd stuff and my xbox cannot is beyond my reasoning. Also, why the
heck cant i download any recent movies that are out on uhd blu ray as rentals. Vudu even offers 4K purxhases....but prob not on this xbox app. I think i may trade this dusaster in for a PS5/neo if it has downloadable rentals of new 4K movies......and if
i only need 20mbps, like my tv does. Advanced Xbox.......sure.....

I can play movies I have bought pre preview update. Went to the Store, and downloading the movies & TV . I guess this is a different app than the app movies and TV?