Why can't I download a profile on backwards compatibility?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Lachy, we've received some similar occurrences regarding Xbox 360 logins and also games in backward compatibility on Xbox One, while we have no official position from Microsoft.

I'll pass you a procedure to run the console to see if it connects.

Cache 360

Clear the console cache this way:

1. Press the XBOX button on the controller, go to "Settings" and select "System Settings".

2. Select "Storage".

Highlight, but don't select, a storage device and press the Y button on the controller to access Device Options.

Note: It doesn't matter what storage device you select. This will clear all storage devices from the cache.***

3. On the Device Options screen, select Clear System Cache.

4. When prompted to confirm storage device maintenance, select "Yes."

Note: After successfully clearing the system cache, you will return to the Storage Devices screen. Press the XBOX button on the controller to return to Xbox Home.

After that, I try to play Alan Wake and I still can't connect to live to download my profile. Is the 360 Backward Compatibility broken?

All of the games are shown on my profile why are they all saying 0/1000 and when the backwards compatibility started alot of the games I purchased started downloading I just don't understand why my score didn't move with it its the same profile

Same Problem here! Says Group not found!

I have the Problem, that I can't Download my Xbox 360 Profile onto my Xbox One with the backwards compatible Games!

Hello, my xbox live profile is called "RinsableMLG" and today for some reason, I can't play xbox 360 backwards compatible games be ause my profile won't download on the xbox 360 servers. I can play xbox one games, but I can't play my xbox 360 games
and my profile won't download and it states "There's a problem with your credentials, blah blah blah". If I use my other two accounts, I can play on the xbox 360 games but not my RinsableMLG one. I seriosuly don't know what to do and I'm panicking right now.

I have the exact same problem. I was just trying to play saints row but couldn't connect to xbox live on backwards compatibility. So I deleted my account and now I can't download on backwards compatibility with the same error message as you.