Why can’t I connect to Xbox live when I load up a game?

Hi Uzzy Uyyz,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hello Uzzy Uyyz,

Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

It seems like that you are in trouble connecting Xbox Live when downloading a game. As per description, you lost connection and ask to sign in again when trying to play some BO2 for Nostalgia game.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. Was this working before?
   
2. Recent activity or changes made before the issue appeared?
   
3. Did you also experience the same problem with other games?
   
4. What troubleshooting steps have you done so far?
   
5. Did you have a stable internet connection?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

For the meantime, to check if this issue caused by a number of things, including a problem with your internet connection or an issue with the Xbox Live service itself.

Here are some things you can try to resolve the issue:

• Check your internet connection and make sure it’s stable.
  
• Clear the system cache on your Xbox 360 console.
  
• Delete and re-download your Xbox Live profile.
  
• Check the Xbox Live service status page to see if there are any known issues.
  

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

I don’t understand how this will help. I don’t have a connection issue with the network. The network connects fine. Games don’t load because they time out loading, not because they can’t connect. My Xbox live and user profile connect fine. I fail to understand how doing network troubleshooting would solve anything here.

I have this same issue too man. It was working perfectly last week and the whole time, up until 2 days ago. I can’t connect to games, I see my friends online, cant invite them to parties, can’t go to the store, but I am somehow still connected to Xbox
Live. My Xbox and PS4 are the only devices having this issue. My NAT Type is Open and I have wired connection. My guess is that a lot of people are staying home cause of the Corona Virus and playing Xbox, to the point it over loaded the servers and made some
accounts not being able to connect.

Hello,

I can’t connect to Xbox LIVE? What should I do?

If you can’t connect to Xbox LIVE, try using the Xbox LIVE Connect Solution.