Why cant I cancel the download of a game that isnt working in the Xbox app on Windows 11

Hello,

thank you for your help.

The Problem fixed itself after an update that was released today.

Best regards,

Hello Tim Blankenhorn,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

According to your description, you are trying to cancel the stuck game downloads on the Xbox app. Let us check on this together and sort this out in timely manner.

We appreciate you have listed the troubleshooting you have already performed. What we can observe is somehow related to what is seems to be incomplete or missing system file is yet to be installed or update. Now, let us first isolate the issue.

We notice from the screenshot that the games you are trying to install are all included in Game Pass. May we confirm if you are an Xbox Game Pass subscriber?

May we know if you are part of Xbox Insider or PC Insider?

Do you have issues installing games and apps through Microsoft Store?

By the way, Minecraft has an official Launcher that you can use. Try to check if you can install the Legends Edition through Minecraft Launcher on Microsoft Store. Link: Minecraft Launcher - Microsoft Store Apps

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Please see under problems installing a game from Xbox app on this link: Troubleshoot issues with the Xbox App for Windows.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Tim Blankenhorn,

Thanks for the update.

We have asked our Internal Support Team last weekend regarding other concerns about Xbox for Windows, and they informed us that an update was released to address it. We are glad to know that everything is working now.

Please do not hesitate to ask the community anytime just in case you have any questions in the future.

To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).



Kind regards,

Hello Tim Blankenhorn,

Thanks for the update.

May we know if you are still having issues launching Xbox app for your Windows 11? Yeah, the game is actually best to be installed through Xbox app instead of Microsoft Store especially if the game is playable because of Xbox Game Pass - Buy HOT WHEELS UNLEASHED™ - Game Of The Year Edition - Windows Edition | Xbox. In that case, let us continue troubleshooting the Xbox app. Do you happen to have an error code in Xbox app when you launch it?

Try to install these apps from Microsoft Store and restart device.
Xbox Identity Provider - Microsoft Store Apps

Gaming Services - Microsoft Store Apps

Xbox Console Companion - Microsoft Store Apps

Xbox Accessories - Microsoft Store Apps

Then try to launch Xbox app, please update us with the error message you are prompted.

We look forward for your reply.

Regards,

Hello,

thank you for the fast answer.

This is the issue in the microsoft store, the button just stay gray.





I also tried it after clearing the cache and there was the same result.

Sudoko installed without any issues.

Regards,