why cant i call a person at microsoft to resolve an issue

depends on the issue

with xbox issues you must contact xbox support

ms support is completely different

now if it is enforcement issue then you can only resolve it at enforcement.xbox.com

MrNad

You are the only person who seems to understand the issue - I can follow instructions but it all falls down when a link gets sent to an email I cant access.......

I will call support and pay some money to hear their suggestions on how to resolve all for my own security...........

I was able to contact Microsoft. They were busy but promised to call me back in 90 minutes, and they did.

The Microsoft Support person resolved the problem.

i cant call them. cant i resolve this by email?

This charge does not appear on my Mirosoft account so I cannot access any communication that would help me. My Credit Card company will not stop the charges nor issue me a refund and say that I need to resolve that with the supplier. I seem to be caught in the middle. I don’t know where this charge originated.

Microsoft cant help you stop the charges unless said charges are coming from your own personal Microsoft account. Thats why your CC company needs to resolve this. Thats unfortunately the only way to resolve this sort of situation.

Not cool that your credit company won't help and is passing the buck.