Why can’t I block Fortnite

Hello, Lauren! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

Could you kindly tell me from which device you made the configuration changes?

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Thank you for this reply, Brad. Really glad you are monitoring this thread.

I understand your point about other developers implementing age restrictions as they see fit, but my point is that I am stuck now. I can’t change my son’s account to an adult account and I can’t create a new adult account without losing all his achievements
and in-game purchases like in Fortnite. Why can’t MS flip the switch at the backend and make him an adult?

Also error reporting is terrible when a child accounts gets blocked. When he tries to stream on Mixer on Xbox the error is “There has been an invalid HTTP request” (or something similar in English - we see the error in Dutch). This should be more clear.

Last thing: why is my son able to do Fortnite cross-play on Windows with the same Epic account and the same Microsoft account (as he uses for Xbox)? Makes no sense to me.

Thanks.

It's a glitch. The server is having issues as the moment. Once it's fixed you'll be able to play it.

Nope. It'll just be whenever they get it fixed.

Thank you very much. Are you able to estimate how long it will be?