Why can't I appeal a wrongful suspension?

Quapadro · Aug 26, 2023

XBOX encourages people to express themselves (unless you're expressing Christian beliefs.)

I attempted to change my gamerpic to an inoffensive picture of Jesus and my account was suspended for 2 days. No explanation at all besides the word "gamerpic".

I feel like I'm facing religious discrimination from this company.

I was given to reason, no chance to appeal, no way to contact enforcement, and nobody I called could help in the slightest. Even my emails to the xbox enforcement email address were blocked.

Why can Xbox get away with this? Do they not screen the reports that people put in before slamming down the banhammer? I know there will be no repercussions for them and no reparations for me.

This is, for lack of a better term, a load of barnacles.

:)

Smwutches

Posting controversial images, which includes religious images, can result in an enforcement action. Not all enforcement actions are eligible for a case review based on various reasons.

Audionic09

Hello Quapadro,

I understand your issue and I'm here to help you solve it.

Unfortunately you will have to wait it out, Xbox/Microsoft customer support will not remove the ban. Although, when a year passes, your strikes reset and will no longer be on your profile/strikes.

Links that may help you:

https://support.xbox.com/en-CA/help...enforcement/types-of-xbox-enforcement-actions

https://support.xbox.com/en-CA/help/family-online-safety/enforcement/enforcement-history

https://support.xbox.com/en-CA/contact-us

Happy to help,

(4y with xbox)

Quapadro

You can't be happy to help if you didn't help.

I was wrongfully suspended and xbox saying "too bad, so sad, just suffer through it" doesn't solve anything.

You know what kind of precedents this sets right? Anybody could report anybody and Xbox just suspends them for no reason without even checking if it's rightfully submitted.

My gamerpic was Jesus. What makes you think that's cause for suspension?

Quapadro

Check this article from over a decade ago.

https://www.gameinformer.com/b/news/archive/2010/03/05/microsoft-to-allow-for-new-racial-sexual-and-religious-identifiers-on-xbox-live.aspx?amp

So Xbox is saying my religion is controversial? If I wanted my gamerpic to be a cross, star of David, or peace sign it wouldn't be considered controversial. They have trans and rainbow flags, black power icons, women with massive cleavage, blood and bones. Those all come stock. I'd argue those are all more controversial.

Also Jesus isn't controversial. Jesus was a man that existed, people looking at a painting of him shouldn't be enough to slam the banhammer down.

They didn't even list a reason either. They could've said exactly what you said and linked me to where the guidelines say its not allowed but there's nothing in the guidelines about religious iconography.

Whitey Black

where is you're suspension if is here you need a moderator if is in Xbox live all suspensions go thought Enforcement

https://enforcement.xbox.com/en-US

if is in here you can know why is you're suspension and is wrong appeal

Why can't I appeal a wrongful suspension?