Why can’t I add my account back to my xbox

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Please try setting up manual DNS settings

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Please try setting up a mobile hotspot connection using your phone, then connect the console to the hotspot connection. Try logging in after that and see if it works.

Hello there!

I suggest that you try the following steps on this link in order to refresh the system.

How to reset your Xbox console to factory defaults | Xbox Support

I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.

Hello!

I have done the Xbox reset which let me add my account back however I can’t add my family or any other account (previously I had 3 accounts, now I only have mine because of this) every time I try to add one it just loads and brings me back to the main screen with no error.

The shell version is 2206.0.2205.19001

Os version is 10.0.22000.4975 (xb_flt_2206co.220622-1125)

Thanks in advance for the help!

Thank you, I restarted my router and it made no difference. I still can’t add my account back or log into another account ok the Xbox, it just comes up with a blank screen and freezes. I also switched to another network and that also made no difference. I can still use the Xbox without signing in, for example I can use Netflix fine - I just can’t access any games because I can’t sign into any accounts. Do you have any other solutions?