why can i not sign in

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues. If it won't let you log in to set up your account, there may be two reasons.

1. The date of birth of your account is underage, check it in this link:

https://account.microsoft.com/profile

2. You are a member of a family group, check it in this link

https://account.microsoft.com/family/home

If you are a minor, you must enter a family group and the family group administrator must configure your account.

I hope the information has been clear, I will be attentive to any questions you may have.

Best regards!

Hi The_beast M, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry that you can't log in to your Microsoft account, but I would like to know more details about the problem you are having.

Do you see any error code? Or does it just tell you that your login details are incorrect? Which appears to you as such. I await your prompt response so that I can resolve this root problem.

Best regards,
Daniel.

i had this on my daughters account i had to reinstall the game

Typically on both IOS and ADROID having the XBOX app (companion) will provide the device with consistant verification instead of multiple sign ins

Hi there,

I would recommend downloading the Xbox App on iOS and see if you can log in there.