Why can I not send messages on the Xbox app but receive them?

Hi ZeroArt,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with Xbox chat.

Is this issue happening right now? If not but it happens at some point, kindly check if there is an ongoing issue with Xbox services in your area.

https://support.xbox.com/xbox-live-status

If the services are all up and running, kindly provide the exact error message so we can further isolate your issue.

Regards,

Alvaro

I have done what you have posted on Xbox 360 and I can now receive, read and reply to messages on Xbox 360 but I still can’t send messages or read them on Xbox one or Xbox app.

A silver membership can actually send/receive messages. They just can't play on Xbox Live or join a party.

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As for why you can't send messages, I came up with the following reasons why:

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- Your/Their account is banned

- Your/Their Inbox is full

- Etc.

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What I recommend you to do is to contact Customer Support and have them look into your account as to why you are not able to send messages. This is usually not an error and a legitimate reason to why someone wouldn't be able to send messages.

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Good Luck.

Hi filipeFarias1,

Thanks for your post! I understand you're experiencing issues with sending messages on Xbox One. Are you receiving any error messages when attempting to send a message? If so, please post the exact message/code you receive. To troubleshoot this, check out
this article on our support website: Why Can't I send messages from my Xbox One or the Xbox app?

I hope this helps.

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue you may be having with sending messages on Xbox One or Xbox App.

• Is there a certain error message you receive when you try to send a message?

I recommend to try the following troubleshooting article:
Why can’t I send messages from my Xbox One or the Xbox app?

Hope this helps.