Why can I not leave my Microsoft family

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

If you’re being asked for an adult but you’re the only member of the group it means that the system detects that you’re still a minor and an adult need to manage your account. We’ll check what are the necessary steps we need but before that, may I ask what is the specific action you’re being restricted to?

Is it restricting you to install an Xbox Game Pass game on PC?

Is it restricting you to manage your account settings?

I would appreciate it if you can also provide the exact message that you’re getting.

If your account is underage you will not see this option. It will be necessary for the adult to retrieve the account and remove you from the group.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

You can remove yourself from the group by following these instructions.

Using a web browser, visit family.microsoft.com.

Log into your Family Safety account.

Click More options. From the dropdown menu, select Leave family group > Remove.

Hi! My name is Ben an Independent Advisor and a fellow Xbox gamer. Hope you are doing well!

Can you tell us what device have you tried so far to manage and remove the other account? If it is added as a member or child then only the adult account can remove it. But no worries let us try to troubleshoot it.

What I suggest is to try using a different device or browser to remove or manage the account. You may try the steps below to manage the other account to remove it:

1. You can actually try to create an alternate account that will serve as a parent if you still cannot remove it. If you don't have one you can create at https://signup.live.com page.

2. Using the parent account sign in via https://account.microsoft.com/family page and add the other account.

3. Accept the invitation using the other account.

4. Using the parent account created, go to the https://account.microsoft.com/family page again to manage the child account.

5. Under the child account, click elipsis or 3 dots button and choose the Manage option.

There you may change the date of birth of the child account and remove any restrictions. Or you may also choose to leave the family group using your main account instead after having another adult account added as a substitute.

I hope the above steps work for you but if not, please do let us know and we will try to assist you with the best of our knowledge.

Kind regards,

Ben

Hello DeanDayton,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand how important it is for you to leave your Microsoft Family to manage your own finances and games. We have read that you already posted same question few months ago and was advised to tell your parents (organizer) to remove you from Microsoft Family. Since you wrote back with the same concern and information that your Family group organizer cannot remove you from the group. We encourage you to contact live support team for assistance about your account.

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Sincerely,



Xbox Forum Moderator

Microsoft Community