why can i not get in contact with an actual human!!!! i was double charge for a...

Hello, first it's a pleasure to be able to help you today.

My name is Georges C. Welcome to the community.

Hello Aaron, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Nathaniel

Please double check something. If you go to your Microsoft account order history here
https://account.microsoft.com/billing/orders

Are you able to see two transactions for MWII or only one?
If it’s only one, please tell me. Did you get charged the same price at the same time? Or one day a charge and the next day the other ?

The enforcement team are the only ones who handle bans and submitting an appeal is the only way to contact them. If they denied the appeal, there is nothing else that can be done.

If you're not seeing the options to request a call back or chat with support, change the category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works.

You can request a call back or chat with support at http://support.xbox.com/contact-us