why can i make or join a looking for group post

Hello Mcdowge2241,

I would suggest performing a factory reset while keeping your apps and games.

Before proceeding, make sure that you have access to your Microsoft account and Xbox Account.

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. Your console syncs with the Xbox network automatically when it’s connected with the service, so if you've been offline for a while, connect to the Xbox service before taking these steps.

If you’re ready to reset your console to the factory default settings, follow these steps:

1. Press the Xbox button  to open the guide.
   
2. Select Profile & system > Settings > System > Console info.
   
3. Select Reset console.
   
4. On the Reset your console? screen, choose Reset and keep my games & apps
   

• Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.
  

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having difficulties when join LFG post. Let me see how I can assist you with this concern.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Remove and add your Xbox Profile
Add or remove an Xbox profile | Xbox Support

Clear System Cache

1. Press the Guide button  on your controller, go to Settings, and select System Settings.
   
2. Select Storage.
   
3. Highlight but don’t select a storage device, and then press the Y button  on your controller for Device Options.
   
   Note It doesn't matter which storage device you choose. This clears the cache for all storage devices.
   
4. On the Device Options screen, select Clear System Cache.
   
5. When prompted to confirm storage device maintenance, select Yes.
   

When you’ve successfully cleared the system cache, you’ll return to the Storage Devices screen. You can then press the Guide button  on the controller and return to Xbox Home.

How to clear the cache on Xbox 360 | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

May I ask what is the exact error or issue that you're experiencing?

Also, I would recommend using your own account.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."