Why can I log into Microsoft on my Playstation account

Hello Lexy, thanks for reaching out for support on the Xbox forum. I'm sorry that you're experiencing this frustrating error with Minecraft on your PS5. I'm happy to help you in any way that I can.

The drowned error is related to issues with your login credentials.

First, in a web browser go to account.microsoft.com and make sure your account log in is working as expected.

Then, on your PS5, go to Minecraft settings and open the Profile section and choose the option to "Clear Account Sign-In Data", then close the game. Restart your PS5, and then launch Minecraft and try signing in again with your Microsoft account.

If that doesn’t solve the issue, please contact Minecraft support directly for further assistance here:

https://help.minecraft.net/hc/en-us/request/new...

Unfortunately, after trying mojang I get the exact same automated email explaining a few ways to fix it with it saying that it cannot be unlinked as the main.

"If you are unable to find or login to the correct Microsoft account, please contact Microsoft Support here for further assistance, as we do not have access to their account management systems" this is the only real helpful thing but basically just redirects me back to Microsoft and back to square one.

Hi there Elliott welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Fellow PS user with a similar situation, the bad thing here is that only Sony or Mojang can unlink or link accounts, what is my best advice? To go with Mojang, Sony's support is extremely slow and they can take up to a week to answer back, so give Mojang a go!

https://help.minecraft.net/hc/en-us/requests/ne...

Thanks for replying I will give that a go now and hope it works out🙏

Wow, contacting Sony would be the second option here!