Why are we being mislead with cloud gaming wait times and unreliability?

Discus and support Why are we being mislead with cloud gaming wait times and unreliability? in XBoX Games and Apps to solve the problem; Its now been over 4 months since this [mod removed] began. I see people making excuses because its in "beta". "You're trying to eat at a full... Discussion in 'XBoX Games and Apps' started by Austin Anderson PC, Jan 2, 2024.

  1. Austin Anderson PC
    Austin Anderson PC Guest

    Why are we being mislead with cloud gaming wait times and unreliability?


    Its now been over 4 months since this [mod removed] began. I see people making excuses because its in "beta". "You're trying to eat at a full restaurant, you have to wait for a table". Wrong. I don't pay $18 a [mod removed] month to wait for a table. Cloud gaming is the main marketing point for paying so damn much with game pass. It should be illegal to use a service as a tool for marketing if the service either does not work or is a poor service.

    Falsely advertising this service when its not even available half the time is [mod removed]. They're lying to their customers. I'm not saying they shouldn't be able to sell it, sure, they can. But not advertising it accurately as a broken product or even just simply disclaiming the extremely long wait times and potential for the service to constantly lag and/or fail to launch is wrong.

    Selling a monthly subscription service without transparency isn't right, and throwing a "beta" tag on it doesn't make it any more justified.

    Its been in beta how long? We don't care about that, we care about our time.

    Respect our time, or lose our money.

    :)
     
    Austin Anderson PC, Jan 2, 2024
    #1
  2. Yanyannnn Win User

    Why are we being mislead with cloud gaming wait times and unreliability?

    Hello Austin Anderson PC,

    Thank you for your contribution to the Microsoft community.

    I'm sorry to hear that you've been experiencing issues with cloud gaming. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

    I can assure you that we take all customer feedback seriously and are constantly working to improve our services. It's important to note that cloud gaming is still in beta, which means that there may be some issues that need to be addressed. However, we are committed to providing a reliable and enjoyable gaming experience for all of our customers. If you're experiencing specific issues with cloud gaming, I would recommend reaching out to our support team for assistance. They can help troubleshoot any issues you may be experiencing and provide guidance on how to improve your gaming experience. Thank you for your feedback, and we appreciate your patience as we work to improve our services.


    Please follow the steps below to reach out to our live support team:

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

    Hope I helped!

    YanYannn
    Microsoft Community Moderator
  3. CarTzy Win User

    Cloud Gaming Wait Time

    Hello Luke,

    Thank you for posting in the Microsoft Community.

    We understand that you're experiencing some issues with Xbox Cloud games. We apologize for any inconvenience this may have caused you. Please note that Xbox Cloud games are still in beta testing and we are constantly working to improve their performance and stability. Some issues may arise during this phase, but rest assured that our team already knows them and is doing their best to resolve them as soon as possible. We appreciate your patience and understanding as we continue to develop this feature.
  4. Chrissy L1 Win User

    Cloud Gaming Wait Time

    Same is happening to me and I can’t be angrier. I got the Xbox game pass for Christmas since I can’t even think to afford the new Xbox or PlayStation consoles, and it hasn’t even been a day and starfield, deathloop, AND Deadspace hasn’t worked for me once! I swear I may unsubscribe by the end of the week if this keeps up, honestly the worst service I’ve ever encountered
  5. Kathy A. Win User

    How do I play Fortnite on xbox cloud gaming when the wait time is over 3 hours and when I waited the full time it won't let me play

    Hello,

    Thank you for posting in Microsoft Community.



    We appreciate your time waiting your turn to play Fortnite through Xbox Cloud Gaming (Beta). Since Xbox Cloud Gaming is still on beta version, thus the wait time for Fortnite is dependent on the number of users accessing the service at the same time. In connection to this, we suggest you send feedback to the Team Xbox as this service is still up for improvement. You may use feedback on Xbox Cloud Gaming (Beta) site to send one to the team.



    Thank you for understanding and for being part one of the beta users of Xbox Cloud Gaming.

    Sincerely,



    Microsoft Community Moderator
  6. x24hrs2livex Win User

    360 games on XB1

    MS has made mention of using the cloud to stream 360 games but says it is proving to be unreliable
Thema:

Why are we being mislead with cloud gaming wait times and unreliability?

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