Why are v-buck not on account after I used the secondary code

Hello Lil! I'm Khaji, happy to help you today.

I'm sorry for what you're going through, I know how frustrating this can be.

I understand that you have redeemed the code and the v-buck does not appear. Please follow the following steps that may help you resolve this issue:

1. You have to keep in mind that sometimes the V-Bucks may take a while to appear. I advise you to restart the game and then console it.
2. If more than 48 hours have passed and you still cannot see your V-Bucks, I advise you to visit Epic Games support, please follow this link:

https://www.epicgames.com/help

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best Regards, Khaji.

Hi, Tristan! I'm sorry to hear you're having issues with your V-bucsk. No worries, I'm happy to assist you with this today.

Epic support would like to confirm whether you have redeemed the secondary code on the correct Microsoft account.

Login to Epic account

Then go to transaction > V-bucks Card Redemption from the drop down menu

That will allow you to see the v-bucks card redeemed on your account as well as the secondary code.

Login to the account that you see through your Epic account where you redeemed the secondary code at this link below and verify that the V-bucks shows as redeemed:

https://account.microsoft.com/billing/orders

Let me know if you see it is redeemed on to the right account.

Thank you!

Hi, Skyler! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you lost your secondary V-bucks code.

When redeeming a Fortnite V-bucks card, you usually get the secondary redeemable code emailed to you. This code should arrive at the email address you associated with your Epic Games account.

If for some reason you are unable to locate the secondary code, please give this a try:

1) Sign in at https://www.epicgames.com/account/personal

'Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

2) Go to "Transactions" and then select "V-bucks Card Redemption" from the drop-down menu.

3) Doing this will allow you to see the V-bucks card you redeemed on your account, as well as its secondary code.

I hope this helps! please let me know if you have any further questions.
Best regards.

Hi Gavin,

I’m Aileen, an Xbox Expert and fellow gamer, totally get how confusing this part can be with V-Bucks cards.

When you redeem a V-Bucks card on the Xbox website, you actually don’t get the V-Bucks added directly to Fortnite right away. Instead, you’re given a secondary code that you need to enter on Epic Games’ website to finish the process.

Here’s how to find and use that secondary code:

Go to > https://www.fortnite.com/vbuckscard

Sign in with your Epic Games account (linked to your Xbox profile).

Click Get Started and follow the steps.

If your Xbox redemption worked, it will show you the secondary code here, or apply the V-Bucks to the correct platform.

If you already redeemed the card on Xbox but missed the second step, it might’ve shown the secondary code only once, so check your email tied to the Xbox account; it sometimes gets sent there too.

If you're still stuck and can't find the code, you can contact Epic Games Support here:

https://www.epicgames.com/help/en-US/fortnite-c75

Please let me know if you need any further assistance. Looking forward to your response.

Hello Authur, my name is Khaji I am the independent advisor and I will be happy to help you today.

I'm sorry for what you are going through, I know how frustrating this can be. I understand that you have redeemed the code and the v-buck is not showing up. Please follow the steps below, which may help you resolve this issue:

1. You need to be aware that sometimes the v-bucks can take a while to appear. I advise you to restart the game and then restart the console.

2. If more than 48 hours have passed, and you still cannot see your V-Bucks, I advise you to visit Epic Games support, please follow this link:

https://www.epicgames.com/help

Note: This is a non-Microsoft website. The site appears to provide accurate and secure information. Beware of advertisements on the site that may advertise products often classified as PUPs (Potentially Unwanted Products). Thoroughly research any product advertised on the site before deciding to download and install it.

Best regards, Khaji