Why are unauthorized credits that Microsoft refunded me for still showing in the game?

Discus and support Why are unauthorized credits that Microsoft refunded me for still showing in the game? in XBoX Games and Apps to solve the problem; Unauthorized purchases were made on my account. Microsoft refunded the money but the credits are still showing in the game. If I want to get credits... Discussion in 'XBoX Games and Apps' started by Jackson M2, Nov 28, 2023.

  1. Jackson M2
    Jackson M2 Guest

    Why are unauthorized credits that Microsoft refunded me for still showing in the game?


    Unauthorized purchases were made on my account. Microsoft refunded the money but the credits are still showing in the game. If I want to get credits but am afraid if I buy credits these will be charged again to my account. Should microsoft have taken them off my account?

    :)
     
    Jackson M2, Nov 28, 2023
    #1
  2. kyle_m4496 Win User

    Why are unauthorized credits that Microsoft refunded me for still showing in the game?

    Hi Jackson. My name is Kyle and I'm an independent advisor.

    The credits could be removed from the game at any point, it depends on the specific game and it's publisher. For instance Fortnite will remove V-bucks shortly after refunding.

    I'd recommend reaching out to the game's publisher or support team to clarify this as it would be handled by them.

    Please reach back if you have further questions.

    Thanks,
    Kyle
  3. Smwutches Win User

    Microsoft Refund Policy is a JOKE!

    You're making my point for me.

    An unauthorized purchase does not qualify for a refund.

    Just because the option is there doesn't change the issue. An UA purchase is fraud and no one refunds for fraud. That's why you contact your credit card company and have them dispute the charge.
    Microsoft will refund purchases if they determine it was an unauthorized purchase. I had one many years ago and got it refunded.
  4. HAZMAT RADIO Win User

    Microsoft Refund Policy is a JOKE!

    You're making my point for me.

    An unauthorized purchase does not qualify for a refund.

    Just because the option is there doesn't change the issue. An UA purchase is fraud and no one refunds for fraud. That's why you contact your credit card company and have them dispute the charge.
  5. Notorious Doc Win User

    Still waiting for refund...

    this is ridiculous how i'm still waiting for this refund. and my bank isn't helping me, how can i show them that microsoft actually sent me the refund?? the credit card i purchased my xbox gold used to show up in my purchase history but now it's not.. i
    have no proof of showing my bank that there was an actual refund anymore
  6. RUTHL3SSNUDH0B0 Win User

    Request a call major issues

    Unauthorized purchase Refund for gta credit missing seige credit pack and year 3 pass issues
Thema:

Why are unauthorized credits that Microsoft refunded me for still showing in the game?

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