Why are my rewards points working on browser but not through xbox?

There was an update recently and anyone under 18 can no longer earn Rewards through Game Pass Quests. If you're over 18, you'll want to contact Rewards support via the contact link at the very bottom of the Rewards site.

Thank you, i’ll be contacting them as i’m over 18

I was trying to redeem them on my Win10 PC through the Edge browser.

I tried another browser (Chrome) but same problem occurred with redeeming and trying to contact tech support.

I then went to my Xbox 1 S and used the Rewards app there and was able to redeem my points.

This has been answered with the sharing links, but I would also add that you should try the Microsoft rewards program. We are a three gaming console household and I have Ultimate covered for the next couple years through rewards points. I earn points via
browser searches, mobile searches, Xbox/Gamepass App and regular Microsoft/Xbox purchases. Even if it covers one of your gold accounts, it would probably be worth it. I estimate it takes me about 30 min a day to get through my points earning activities, but
I work from home so it might be easier for me than most. I should also add, I am in the US and I'm guessing you might be AU, but the rewards program should still work there. Honestly, its pretty decent rewards program and I've been really happy with it.

Hi there! This is Virginia O.

I understand that you are experiencing issues redeeming your rewards points in getting Robux gift card.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please clear your system cache before trying to redeem your rewards points.

And you can also use a different browser or an in private browser such as incognito and see if it works in there.

If incase that it won't enable you to click on the redeem reward, kindly use a different device can be a different PC or phone.

Hoping that this will help you out in redeeming your rewards points successfully.

Thank you for your cooperation.