why are my Rewards points not giving me my product

Hello KOLIN

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in the response.

Sorry to hear you’re having trouble. Did you already redeem the code for Minecoins? Kindly note that it can take up to 24 hours before you receive the confirmation email with the code after redeeming points.

You can try to get the code from your Rewards order history. Please login to the Rewards page with your Microsoft account https://rewards.bing.com/, select Redeem, then Order History. From there, you can click on "Get code" or “Resend”.

For your reference on tracking Microsoft Rewards orders, https://support.microsoft.com/topic/track-my-mi...

I hope this helps you. Please let me know if you have any other questions or concerns about this.

Regards,

Belle

Hello xxNightmarexx39,

Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
the following month. Since your last Credit event happened on the 13th, you should expect your deposit to occur in the end of month deposit coming up soon.

Are you refering to the rewards points or an in game feature?

If it is rewards, from a personal point of view, I don't us those features that have an element of chance and save up my points to get Live or gift cards that I can use for any product.

If it is for a game please give more details.

For help with the Microsoft Rewards program, you'll need to contact their customer
support.

You're not eligible, you bought it before the rewards came out. And had to buy it through microsoft.com