Why are my privacy settings not setting correctly in the game I am playing?

Hi Mocha Ray,

Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

I am aware of the problem you are having with the privacy settings of the game you are playing not being set correctly. I am here to help and let us work on this together.

There could be a few reasons why your privacy settings are not being set correctly in the game you are playing. Here are some steps you can try to troubleshoot the issue:

Make sure that you’re signed in:

You must be signed in to the Xbox service to make changes to your privacy and online safety settings. First, make sure that you’re signed in to the console.

If you’re trying to change the settings for a child account or teen account, make sure that you’re signed in as the organizer of your Xbox family group. Child and teen accounts are restricted from making changes to their own privacy and online safety settings. For more info about changing privacy settings, see Manage Xbox online safety and privacy settings | Xbox Support.

Check the Xbox status:

Check the Xbox status page. If you see any services with alerts, expand the service, scroll down to Notifications, and sign in to receive a message when the service is up and running again.

Add or remove a PIN to change settings:

Have you set your Sign-in, security & PIN preferences on your Xbox console to require a PIN when changing settings? If you’ve forgotten your PIN, you can remove the current PIN. Then, if you want to create a new PIN, select Create my PIN on the console and follow the instructions.

Manage your privacy and online safety settings on Xbox.com:

If you’re having trouble managing your privacy and online safety settings on your console, sign in with your Microsoft account to review and change your settings online.

The troubleshooting steps is available at Troubleshoot changing online safety or privacy settings on Xbox | Xbox Support.

I hope these helps.

Kind regards,

Lavenia

Hi Mocha Ray,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,

Lavenia

I have the same problem but when I go to change my privacy settings, it redirects me to a page titled 'why I can't change my privacy settings?' and the reasons it gives for why I can't do not apply to me because I am 18+, I'm not a child account, and I am the only account in my 'family'. plz help all I want to do is play Minecraft and Halo online with other people. Btw I do not own an Xbox I am playing these on PC.

I am unsure why it requires you to be online--mine does as well. My solution was to mark myself "offline" in m privacy settings so that I could play as if on disc.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If you have already managed the account and privacy settings and they're set up correctly, it may mean that he doesn't have an Xbox Live Gold subscription which is required to play an online multiplayer game if you're on an Xbox console.

To clarify, is your son playing on an Xbox console?