why are my microsoft rewards points not adding up

Med Zou · Nov 13, 2022

ever since i got 512 points, the points stoped adding up

can someone please help me?

:)

Smwutches

You would need to contaxt Microsoft Rewards support via the contact link at the bottom of the Rewards site.

JohnShrek

You are right. I accidentally purchased $5 in GEARS currency. Can I refund this?

ngocphi

You can check your balance at account.Microsoft.com

Keep in mind the currency must be the same so if you are adding us account but adding cad currency that won't work

Francia J.

Hi JohnShrek, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Just a friendly reminder though that currently there is an Xbox Service Alert that Microsoft is aware of and already working on to get fixed.

Here's the update from them: "We are aware that some users may be having issues with launching titles and completing purchases. Our engineers are on it! Please check here and on the status page for updates, http://xbox.com/status";

Redeeming is also included.

Njal the Blue

Why not join Microsoft Rewards, you earn points for free by doing daily tasks and quizzes, plus web searches. These soon mount up and can be used for Xbox Live Gold subscriptions, Game Pass and much more.

I have added 18 months of Xbox Live Gold to my account for free by using my Microsoft Rewards points.

why are my microsoft rewards points not adding up