Why are my headphones not giving sound?

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If you're having audio issues with groups, try the following solutions.

If you can't hear chat audio when using the Xbox One chat headset, or if others can't hear you, try the following solutions first.

Disconnect the headphones or disconnect the headphone cable from the bottom of the controller and reconnect it firmly.
Check the mute button on the headphone controls to make sure the headphones are not muted.

Illustration showing an arrow and a finger pointing to the mute button on the headphone controls.
Illustration showing an arrow and a finger pointing to the sliding mute button on the 3.5mm headphone cable.

Turn up the volume. If you use headphones connected to the 3.5mm port, go to Profile & system > Settings > Devices & connections > Accessories, then select your controller to adjust the audio options.
Note If you use the headset with a Windows computer, go to Settings, choose Devices, select your controller, and then adjust the audio options.

Try using another controller or headset to see if the hardware is working properly.
Make sure you have the latest software:
Update Xbox Wireless Controller
Aspects that you should take into account:
Never pull on the headphone cable when removing it from the controller. To remove the headphones, pull on the body of the headphone jack.

The Xbox One Headset is designed for use with Xbox controllers only. Xbox consoles don't stream game sound or music through the Xbox One Headset. If you're looking for an Xbox headset that you can play and chat with, check out:

Set up and troubleshoot the Xbox One Adapter and Stereo Headset
Set up your Xbox Wireless Headset
If the problem persists, try the following solutions:
Solutions
Examine the headphones, cable, and connector for visible defects.

Make sure there is no dust or dirt on the headphone jack. To clean the connector, use a cotton swab soaked in alcohol.
Check that your Xbox controller is working properly. For help troubleshooting driver issues, see:

My controller does not connect or turn on
Firmly insert the Xbox One Headset connector into the expansion port located under the D-pad and right stick on the controller.

Information source (credits):
https://support.xbox.com/help/hardw...=Asegúrate de que el micróphone,del televisor %20is%C3%A9%20enough%20high.

I hope I can help you solve it.

Best regards,
Marvina.

For anyone still plagued with this issue, with wireless headphones, you'll need a controller with an audio jack or the adapter.

My Xbox One S, with the September 2018 patch, simply disconnect the wireless headphones and plug standard headphones or cell phone earbuds into the controller. Give it a minute or two, then unplug them. enter the sound settings ams change the headphone
audio "uncompressed stereo". Exit the sound settings and re-enter the sound setting and your HDMI setting will be available. You can then re-setup your wireless headphones with any of the options needed.

I hope this helps others with this issue.

This will depend on the Make/Model of your Headphones. Most Headsets (such as Turtle Beach) include a cord that you plug in to the TV and plug the sound composite/component cables into the back of them that streams the sound. These styles of headsets also
have a headphone jack (3.5 mm) that can be plugged directly into most TVs directly as long as the have a 3.5 mm port for headphones. This will give you the same surround sound quality as the other method. If the sound does not come through as surround sound,
check your TV settings. Some TVs have separate sound settings for using headphones, and it may need to be adjusted to allow Stereo Surround sound.

Go to headphones optiono and my the sound come though your headphones only.

Web translation:

Manette no longer gives a sound

Hello Since yesterday my joystick gives no more sound

Whether it's the sound of the interface or group games

I tried with several headphones and headphones to no avail

My headphones is a classic audio headphone plug in jack

Thanks a lot to you

Response:

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that doesn't help then please double check the Chat and or Sound mixer settings on the console.

Also be sure to try and see what happens when using a different controller (joystick) or different headphones.

Let us know the results