Why are games still automatically updating?

Hello sic MI Salem,

We appreciate you for sharing your concern with us and welcome to Xbox Forums.

We understand that you are experiencing issues with automatic updates on your Xbox app and Microsoft Store app. Just to provide you clarification, that even if you have turned off automatic updates on your Xbox app and Microsoft Store app, some games may still update automatically. This is because some games have their own update settings that override the general settings of the Xbox app and Microsoft Store app. Nothing to worry, we will try to work on this together.

Before we proceed, I will be asking you few questions to better understand the issue we have:

• By any chance, was the issue presented to all of your games? Or only specific games?
  
• Is this the first time the issue occurs?
  

In the meantime, you can check your games from updating automatically for doing the following steps:

Note: You can skip the steps you've taken already.



1. Open the Xbox app and click on the three horizontal lines in the top-left corner.

2. Click on "Settings" and then click on "Game DVR & streaming".

3. Turn off the "Record game clips and screenshots using Game DVR" option.

4. Go back to the main settings page and click on "Network".

5. Turn off the "Download games and updates as soon as they are available" option.



Additionally, you can also try disabling automatic updates for individual games by following these steps:



1. Open the Microsoft Store app and click on the three dots in the top-right corner.

2. Click on "Downloads and updates".

3. Click on "Get updates" and then click on "Pause updates for 7 days".

4. Repeat step 3 for each game that you do not want to update automatically.



Regarding your concern about data usage, I understand that this can be frustrating. However, Microsoft does not offer compensation for data usage. I recommend monitoring your data usage and adjusting your settings accordingly to prevent automatic updates from consuming your data.



I hope this information helps. If you have any further questions or concerns, please do not hesitate to ask.

Kind regards,



Microsoft Community Moderator

I have that setting set to on (check-marked). It still will only update the game when I stick the disc in as it checks for updates for that game only when it reads the disc. Still does not explain why it won't look for updates when the setting is already set to update automatically.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

I didn't quite understand a part of what you said.

''When my XB1 is powered down, it is set to use the low power mode, where it restarts fast and is supposed to update.''

If your console is in power save mode, it won't update when it's turned off. It's also important that you don't use the full shutdown option in your console's power settings. Resetting the console can help you resolve this.

Reset the console to factory defaults, you won't lose anything but you will need to log in with your account again. Email and password are required.

Follow this path and select reset keeping games and app.

In 5 to 10 minutes you will finish reconfiguring your console

To reset the console>

Settings> System> Console Info> Reset Console

***Do not reset your console without having your account email and password.***

It sounds kind of like maybe it downloaded an update for the game automatically and that's why it showed up. But I don't know.

I believe the update was not part of this problem. The exact same thing happened to me with Dead Rising 3. I install the game. After the install, try to run the game. It pops me back to the xbox menu and won't play the game. I called tech support and
they suggested installing the game offline. Then when complete, getting it back online so the update for the game is installed after the whole game install. This still did not fix the problem.

Here's what did fix the problem:

I believe it came down to was a hard reboot of the console. After everything was installed, I shut down the console, unplugged it for a bit and then restarted it. Once I did this, everything played just fine.

Previous to that all the shutdowns I did were a simple shutdown and restart. That final time, unplugging it seemed to be the trick.