Why am Is my Black ops 3 telling me I was not allowed to play Xbox live that my account was...

On Xbox one when am signing into Xbox live its fine however when I try to play on call of duty black ops 3 online it's saying my account is not allowed to play on Xbox live ? My Xbox name is , HELP

Hi there!

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Sincerely



Microsoft Forum Moderator

Hi Carolyn Creel



Greetings!



Thank you for posting in Microsoft Community.





We understand that you need help with this concern. We will work together to achieve your desired resolution.





There could be several reasons why you're unable to play Black Ops 3 on Xbox Live. It's possible that there may be an issue with your account or your console. To resolve this issue, I recommend that you try the following steps:



1. Check your Xbox Live account status: Go to the Xbox Live Status page to see if there are any issues with Xbox Live that may be affecting your account.



2. Check your Xbox Live subscription: Make sure that your Xbox Live subscription is up to date and that your payment information is correct.



3. Check your network connection: Make sure that your Xbox One is connected to the internet and that your network connection is stable.



4. Clear your Xbox One cache: Clearing your Xbox One cache can help resolve issues with your console.

We look forward to your reply.



Sincerely



Microsoft Forum Moderator

I have xbox live on my account on xbox 1 but when I put the 360 version of black ops 2 in, it let's me play with my profile but not online. It tells me the profile I'm using can't use xbox live on this console

me too went to play black ops 2 this current profile is not allowed to play on xbox live when i am a gold menber