Why am I unable too sign in?.

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I'm happy to help you today.

Check if you can log in without problems from the web site through this link

https://account.microsoft.com

Also try logging in to your Xbox profile through this other link

https://account.xbox.com/Profile

If you can do this without difficulty, try power cycling the console to clear the cache, this is done by holding down the power button until the console turns off and then turning it back on.

I hope the instructions were clear, I will keep an eye out for any questions you may have.

Greetings.

Hi, Alfred. So, is this on PC, right?

yes it is

Hi, Alfred.
So, is this on PC, right?

Hello, Alfred J. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

However, I find appropriate to ask some questions:

-Is this occurring on Xbox consoles, or PC?
-What happens when you try to log in to games and one drive on your device?
If an error appears, which one? Can you share a picture of the error you see?
-What potential fixes you tried to solve this problem so far?
Please describe them.

Thanks for taking the time to share additional information, Mc.

Can you verify if the following services are running on your PC?

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

This can be done by searching Services via the Windows search functionality.

In addition to reviewing if those services are running, do this for each one:

Right-click on it > Properties.
In Startup type > set the service to Automatic.
If the service isn’t started, click Start > Apply > OK to save changes

Restart your PC and try accessing OneDrive or Xbox PC games

Note: If the Gaming Services service can’t be modified, you can skip that.

For OneDrive, you can try resetting the app, please follow these steps:

Press the Windows key and R to open the Run dialog box, enter wsreset.exe, then select OK.

A blank Command Prompt window will open, and after about ten seconds the window will close. You can close the Microsoft Store window.

If OneDrive is still not syncing, press the Windows key and R again.

Copy this and paste it into the dialog window, then press OK.
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

If you see a "Windows cannot find..." message, copy and paste this instead, then press OK.
C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

Manually restart OneDrive by going to start, type OneDrive in the search box, and then click on the OneDrive desktop app.

Reference link:
https://support.microsoft.com/offic...00-bf7b-42db-b960-84905399050c#ID0EBH=Windows