Why am I unable to get a call back every time I ask for one

Hello!

I'm a Independent Advisor. I will be glad to help you.

Microsoft has not announced that the support service is having difficulties, you can check it through this link

https://support.xbox.com/xbox-live-status

Remember that this forum is a public space for opinion and recommendations, so it is independent from the support service by call.

You can keep trying your query in the next hours, try it also in other browsers.

If you continue to have problems, you could tell me what you need assistance with, if it is something that does not involve accessing the system I may be able to help you.

Best regards.

I have called customer support three times about my account being permanently suspended without details. I found unusual activity reported in my junk mail that I was unaware of from Moscow Russia and I think this is why I am suspended, but I am unable to file an appeal. It gives me an error every time and I am unable to unlock my account. Any help?

I accidentally changed my region (not on my xbox360 console) now i can't buy anything. I have tried getting a call back for the last week but all I get is "We’re unable to process your request for a call back. Please try again later." I've tried many times with the same phone number but always the same answer. I am requesting this call back at your open times but still no such luck.

You can only change your account region once every 90 days. The only" fix" is to wait the 90 days and then change your region back to your actual region.

There is no way around that unfortunately.

I have to use the call back system because there is no other choice for the problem I have with my account. I am asked to provide my contact number and guess what? They keep calling but no one is on the other side, just pure silence. Once I cancel it, they
call again 1 minute later & same thing happened. They just keep calling every minute for 5-6 times until I have to block that number.

This is why I am asking for a solution, because I'm sick of calling Microsoft all the time for such a basic thing.